Question 1

How do I place an order?

Accepted Answer

To place an order or ask any questions, please contact us by phone, email or by completing the "Contact Us" form.

Phone:  607-373-1563
Email = wildcrownfarm@gmail.com

Question 2

What method of payment do you accept?

Accepted Answer

We accept payment by VISA, MasterCard or check at time of order.

Question 3

How will I know if my order has been received and processed?

Accepted Answer

Wild Crown Farm will email confirmation of your order within 24 hours of receipt. If you have not received a notification within 24 hours, please call our farm office at (607) 373-1563  to ensure it was received.

Question 4

When will my order be shipped?

Accepted Answer

Orders are typically shipped within 2-3 business days upon payment.   Wild Crown Farm uses UPS Ground Service or US Postal Service.  Actual transit time can vary from 2 to 7 business days depending on your location.

Please note: USPS and UPS can experience increases in delivery times due to seasonal high volume

Question 5

How much are shipping costs?

Accepted Answer

Wild Crown Farm will make every effort to send your custom-packed order in the most economical way and only charge actual cost.  We do not charge for shipping until the order is packed and weighed. The cost of shipping is calculated on the box size used to ship your product, weight and your location.

Question 6

What if I receive damaged product?

Accepted Answer

Before we ship your order, we make sure all products are in excellent condition.  If your order arrives damaged, please inform the carrier at the time of delivery. When you receive your order, please open all boxes and check your products for damage and that the order matches your packing list.   PLEASE NOTE:  dried lavender and other dried herbs/flowers will have some loss of buds and petals - this is normal.  Excessive loss of buds/flowers or broken stems are not normal.   If you find a damaged item or a count discrepancy with your order, please notify us within five business days of receipt and save all packing material for future inspection by the carrier.   You may need to contact the carrier for damages that occurred during transport.   We will work with you to resolve any issues with your order.

Question 7

What is your refund policy?

Accepted Answer

If you are dissatisfied for any reason with the quality of your order, please contact us within five business days of order receipt.   Due to the delicate nature of dried flowers, we do not offer returns or refunds.  However, your business is important to us and we will work with you to try to find a reasonable solution with a credit or replacement product depending on the circumstances.

Question 8

How do I know my financial information will be safe?

Accepted Answer

We take your privacy very seriously.  Any financial information that is collected is used only to bill our customers for products and all customer data is securely stored.   Wild Crown Farm DOES NOT SHARE or SELL any form of customer data and information to any outside firms or individuals.   We appreciate your business and hold it in the strictest confidence.

Question 9

Do you ship outside of the United States?

Accepted Answer

At this time, we are only able to ship our dried flowers and herbs to addresses within the United States

FREQUENTLY ASKED QUESTIONS